Answer by  Front Desk Executive can take initiative and can be decision maker whereas receptionist cannot take any decision by its own Depending upon the size of the hotel, these responsibilities can be Inge (484). The intrigue of the unknown lures clients to read on. Is there such a thing as a computer/armoire desk? Answer by  Sometimes you do a bit of switchboard work. They have the same abilities of an administrative assistant, as the duties are only slightly different. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position.  job search Since the receptionist is often the first person with whom clients and visitors interact, he or she is important to the image of the firm and must be polished, professional and articulate. Front office executives and receptionists sit at the front desk and manage everything and are more involved with the internal company matters. Receptionist: A receptionist is a front desk officer who welcomes the visitors and receives phone calls. As nouns the difference between clerk and receptionist is that clerk is one who occupationally works with records, accounts, letters, etc; an office worker while receptionist is an employee who receives visitors and/or calls, typically in an office setting. Front desk officer Information clerk Front desk attendant Office assistant secretary Receptionist Job Summary (Example) We are on the lookout for a talented individual who would act as the front face of our company. Hello, I'm new here and I couldn't get a straight answer from google :) I've been working in the dental field about a year as a receptionist and the doctor has been hinting that she would like me to become the office manager. Front Desk represents the hotel to the guest throughout their stay. Please try again. At first glance, the positions of front office manager and front desk manager may come across as similar. Advise guest of any messages, mail, faxes, etc. She is also the person who has to attend to the incoming calls and answer to the queries and also to listen to complaints. Guests also come to the front desk to ask questions and to check out when they are done. Receptionist is old fashioned and mostly used in a small business organisations. At Front Desk more of Administrration and HR work is carried out and at reception only calls & welcoming guest! Entry requirements There are no specific requirements to become a receptionist as skills are usually gained on the job. They work at the front desk in the law firm lobby or waiting area, greeting clients and visitors and answering incoming calls. These are virtually the same positions. The receptionist can be restricted to answering the phone and taking messages, along with very basic computer skills. difference Always have to maintain their high standards of behavior and appearance. If the experience level is between fifteen and twenty years, then the expected wage is 67,200 JMD per month, 8% more than someone with ten to fifteen years of experience. However, looking at front office executive and receptionist similarities in a nutshell, we can say that both have similar duties. The qualification of a receptionist is a secondary school certificate while a front desk officer has above school certificate (e.g. They usually can shift to any other activity depending on the work for which they are allotted. Yilmaz (1). Difference in Salary Between an Administrative Assistant & a Receptionist. It's a smaller practice, just the doctor, assistant, and I. The only difference is a reception desk will have a receptionist and a front desk could have several types of different people with different job titles. Receptionist: I do hope so. A receptionist needs active listening skills to quickly process requests from visitors and superiors. Administration Officer = Is when you work quite often in a larger firm. I first worked as a receptionist in a hotel resort for a little over a year. He/she is supposed to greet the people who enter the organization and direct them according to their requirement. Some of the responsibilities and duties of Front Office Executives are as follows: Dictionary.com defines ‘receptionist’ as, “a person employed to receive and assist callers, clients, etc., as in an office.”. Front desk staff are also in charge of sending hotel staff to clean the rooms that have been used. Do you? Thanks. OND, HND or BSC) To some, the word receptionist is becoming offensive when you compare their qualifications. I am Receptionist: Thank you so much, Sir. An administrative assistant most likely picks up the phone when it’s transferred by the receptionist to her boss. It’s not such an easy task. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. Additionally, Receptionist(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 62,300 JMD per month, 19% more than someone with five to ten years of experience. He or she greets the visitors. Brinton Manor Nursing & Rehabilitation Center of Glen Mills, PA is seeking to hire part-time Front Desk Receptionist. ‘Front office executive’ is a person who works in a company’s front office. Companies use different terminology to attract potential employees. Receptionist = Greet people coming in and call the person they have an appointment with. Wish you will enjoy staying with us. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Use our Job Search Tool to sort through over 2 million real jobs. They deal with the frontline activities, that are to handle cash books, daily bank updates, couriers and dispatches, file maintenance and documentation, and assist in arranging the official meetings and conferences, and many more. Security code is wrong! One needs to be very alert and active with all the work they are given. How do I get an agent if I want to be an actor? Receptionist Job Description. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. A receptionist is normally required to greet people at the front desk and direct them to different departments depending upon their requirements. The front desk agent is found at the main front desk of a large hotel, who handles reservations, assisting arriving customers in obtaining their room, and ensuring they enjoy their stay. Here are common front desk interview questions and answers. There duties are to answer calls, directing visitors to their destinations, check important mails of the company, and many more. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. A receptionist mainly works the front desk, and answers phones. Front desk office job comes with a whole lot of responsibility and doing your job correctly. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Receptionist is old fashioned and mostly used in a small business organisations. It may seem like a ridiculous question as we should all know there is a big difference between a receptionist manning our front desk and the reservationist who is sealing our bookings and responsible for the main source of our revenue stream! Receptionist is a person who is mainly employed to greet any visitors, customers, patients, clients or receive calls. Bye. Difference Between a Front Desk Manager & a Front Office Manager. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Understand and use properly the mail, parcel and message delivery. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. > While similar, each job has its own focus. The operations they handle include: staff training, inter-department communications, and many more. Greet all guests in a helpful and friendly manner. Filing, mail distribution and use of a computer usually are necessary. Answer by  The main focus should be on the actual job description, rather than title. Synonym for reception @DashaL19 To be honest I believe they are both the same in my experience. However, a New Zealand Certificate in Business (Administration and Technology) (Level 3 or 4) may be useful. Both individuals are required to oversee the activities of other employees while on the job and maintain a … They are the ones who can just by their way of talking and greeting, can change everything. OND, HND or BSC) To Answer by  Maintain the cleanliness and tidiness of the Front Desk Area at all the times. They are in the company to clear customer’s doubts and clarify their problems, if any. Also Receptionist and Information Clerk Jobs. The terms customer service employee and receptionist do not have hard and fast definitions like chemical engineer. 15. Upvote (1) Downvote (0) Reply (0) Companies which commonly need the services of front office executives include medical treatment offices, construction companies, hotels, advertising agencies, and commercial retail businesses. Receptionist A receptionist is an employee taking an office or administrative support position. The responsibilitiesof the receptionist is to greet visitors, respond to inquiries from the public, route and screen calls, and provide certain information about the company. linsm (898). A front office worker is a person who acts in a company’s front office, overlooking a variety of tasks or managing staff. Job Description for Front desk Agent / Front office assistant in hotel. Front office is a place where one will get complete information about the department. Sometimes you do a bit of switchboard work. The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. I have done all three positions and the difference between a receptionist, an administrative assistant and a secretary, are salary and job duties. So you want to become a receptionist! received for them. Thus, the front office executive and the receptionist play a very important role in it. Tell us something about A receptionist may be a person at a front desk or a desk that takes calls and handles some paperwork check in for meetings and the like. 1. Legal receptionists are the gatekeepers of a law firm or legal department. Noting down all the checkouts and check in of the housekeeping. An administrative Really? Job description and duties for Receptionist and Information Clerk. Macegg (7). How do you go about firing your real estate agent. Though the terms administrative assistant and receptionist are sometimes used interchangeably, the two roles are different. Generally, receptionist is the person who sits at the front desk and greets clients and customers. They greet customers or clients, but their main duty is to give complete information related to the company. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. A receptionist gives provides the first impression of an organization. What is the difference between a front desk officer and a receptionist?  what is, Question by  Check and ensure that the guest’s time and room are all registered. First impression is utmost important for a corporate area. A receptionist typically works the front desk, answering phones and greeting guests. A receptionist is a person that is employed to answer … The hotel receptionist job is often referred to as a front desk agent. He However, both roles are very similar to one another. Receptionist, Switchboard Operator, Front Desk Agent and more on Indeed.com Receptionist Switchboard Jobs - December 2020 | Indeed.com South Africa Skip to Job Postings , Search Close DO YOU KNOW THE DIFFERENCE BETWEEN A RECEPTIONIST AND A RESERVATIONIST? The major difference to both positions pertains to “responsibility.” A receptionist is basically a front desk officer. While the two do similar work a receptionist … Anonymous. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright © 2021, Difference Between | Descriptive Analysis and Comparisons. What color wall paint goes with a cherry writing desk? The typical schedule is working every other weekend, part-time… The typical schedule is working every other weekend, part-time… The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. They usually have the work to deal with the customers. Guest: See you later, bye. He or she is the first point of What is the typical salary of a front desk agent? I see jobs posted for both, but the duties sound the same. Front office executive is usually physically positioned in a company’s front office, or the area of that company where clients or customers are received. The front desk at a tile store will have a salesman a front desk at a doctors office will have a secretary or maybe a nurse. Hotel Front Office Conversation- Mistakes in the Reservation Guest: Hello! Technically, there is no actual difference between the two, other than the name. Develop detailed knowledge of the room’s locations, facilities, types, service and outlets. Difference Between | Descriptive Analysis and Comparisons, Counterintelligence Investigation vs Criminal Investigation, Sony Xperia ZR vs Samsung Galaxy S4 Active, Google Analytics vs Google Webmaster Tools. As we I assume that my new job is going to be similar to my old one but I’m not really sure. 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