You have entered an incorrect email address! Please Email Us. Step-5: Try to highlight different features of each type of rooms and their price. This will ensure your booking. Many translated example sentences containing "reservation procedure" – German-English dictionary and search engine for German translations. Step-3: In this stage be sure about the name and when guest wants to check in and check out. After settling everything thanks the caller for his patience and calling you. Read this Tutorial first: How to take Reservation on phone. All the time you should follow proper telephone manner. Enterprise Hotels, Lise speaking. You may either find any vacant room or no room for sale. 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Agent: So, MR. Temple now I am going to repeat your reservation details. Hotel Employee: Good morning, Bella Hotels “Room Reservation”. With the online reservation system by bonVito you can automate the reservation process and thus save valuable time whilst at the same time you provide your custom-ers with better service. First be sure about guest name. Instead of using OK. Step-1: Answer the telephone wi thin 3 rings. Extremely nice…. It is very nice tutorial. So Sweet. Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. Now, follow these steps in those cases. Agent: Mr Temple we are offering more for our guest. Try to understand why the caller calls. Making Room Reservation on Telephone (SOP) Step-7: Explain your procedure for guaranteed reservation. Step-9: Offer more services to your guest. I shall be glad if you could also suggest me how can i overcome my “phone fear” and how can i become a better english speaker so please, do not hesitate to contact me should you have any suggestions concerning the situation. THIS WAS HELPFUL THANKS SO MUCH… I GOT HIRED AS A RECEPTIONS AND I WILL USE ALL THIS ON MY ACCOUNT. May I have some information from you please? End up the call as warmly as you start and try to make him feel that he just have made a perfect decision. thanks for giving us such a very nice advice . Tips for Making Restaurant Reservations . Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. If you are unable to book a reservation directly on the restaurant's website, you can try an online booking site like OpenTable or Reservation Genie. In some locations, a General Sales Agent (GSA) may handle marketing, ticketing, sales and reservations on behalf of American Airlines. 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