Compliments. pals.mailbox@hey.nhs.uk. Our phone line is open from 9.00am to 4.00pm, Monday to Friday.

If you want a detailed written response, you will need to contact the Complaints Department, which is based at NMGH (if you are making a complaint on behalf of someone else their written consent will be required before an investigation is commenced). For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS).

If you would like to compliment a member of staff, team, department or service, you can email on pcn-tr.complimentspenninecare@nhs.net.
PALS: Patient Advice and Liaison Service Here to help you with your comments, compliments, concerns, or complaints Introduction This leaflet explains how the Patient Advice and Liaison Service (PALS) can help if you have comments or concerns about the service provided by our hospitals. PALS & Complaints.
PALS do not provide detailed written response to your concern or complaint. Complaints. 01482 623065. Compliments and complaints. Use our online form. Patient Advice and Liaison Service - PALS PALS is a service which provides ‘on the spot’ advice, help and support for patients and their relatives. Or you can write to: Chief Executive Pennine Care NHS … How we handle complaints. It is always your choice which service you prefer to use. We hope that your contact with our staff and services is positive, and you can tell us how we are doing using I Want Great Care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems. Below you will find details of how to send a compliment or complaint to us, details about our patient advice and liaison service (PALS) and other useful information. PALS can give advice and support where needed regarding your NHS health care.

complaints@hey.nhs.uk. However, we know that occasionally things might not be to the standard we expect but if that does happen we are here to support you to make things right. PALS and the NHS Complaints Advocacy service work closely together to try to resolve a complaint quickly and to your satisfaction. The service is free and confidential and can help if you have a query or concern about treatment or care at Croydon University Hospital or Purley Hospital. The Chief Executive Hull University Teaching Hospitals NHS Trust Alderson House Hull Royal Infirmary Anlaby Road Hull HU3 2JZ.


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