Front Office Course Syllabus. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Case Study. Teaching Philosophy: Teach students everything I know on how to effectively run the Front Office of a hotel. Misrepresenting identity in an online course. Knowledge of Property Management Systems as required by Hotels i.e. Exam questions and in class activities 2 AUG 27 CHAPTER 2 - FRONT OFFICE OPERATIONS Students Learning Outcomes: 1. Lackawanna College will not discriminate in its educational programs, activities, or employment practices, based on race, color, national origin, sexual orientation, disability, age, religion, ancestry, union membership, or any other legally protected classification. Be Familiar with all Key Terms. Fidelio software. It will help in understanding the basic grooming specifications for men and women both. Know the Qualifications for a Guaranteed Reservation. This is a course syllabus for Front Office Services NCII Be Familiar with all Key Terms. E-mail Danielle.kersavage@falcons.lackawanna.edu, Managing Front Office Operations, Ninth Edition (Kasavana). Using books, notes or other materials during an examination, unless expressly permitted; Using purchased essays, term papers or preparatory research for such papers; Copying others' work or engaging in unauthorized cooperation during an assignment or examination; Allowing another student to copy from an examination or other assignment intended to be performed independently; Borrowing from published works, whether material is taken verbatim or with minor alterations, without proper and/or sufficient acknowledgment; Submitting as one’s own work originally done by someone else; Submitting the same written report in more than one course without prior approval from the instructor(s) involved; Supplying or selling examinations or assignments; Misrepresenting statements concerning work submitted; Falsifying or fabricating experimental data or results; Falsifying or fabricating the need for extensions on papers or make-up examinations. Chapter 10 – The Role of Housekeeping in Hospitality Operations. Students who are having difficulties with class material are strongly advised to seek assistance in the reading and writing lab. Group activity Case Study. Identify methods that hotels use to predict sales, fill rooms, deliver healthy P&L’s, and use modern technology to succeed. It will also make the students to update their knowledge with the international and national information such as airlines and their codes of different countries, their capital and currencies and India’s different states and their capital. This unit will provide students information about the advantages and importance of reading Newspaper in their daily life and how it is beneficial for front office personnel. It will help to understand the different types of communication and the role of communication in hospitality industry. The number of sets may vary according to the guest policy. We have all chosen a historied and well respected profession. The following are among the forms of dishonesty, in a classroom of any type, for which sanctions may be applied: (Please see the student handbook for more information.). Group Case Study. Be Familiar with all Key Terms. Reference Books: 1. This unit will make the students to comprehend the importance of Personal Hygiene and what role does grooming plays in Hotel Industry and one’s life. The test will be made up before the start of the next scheduled class and it is the responsibility of the student to schedule the make-up test time. To identify methods that hotels use to predict sales, fill rooms, deliver healthy P&L’s and harness the power of the internet to succeed in front office operations. Front office personnel should have excellent communication skills and body language.By studying this course, you can develop your communication skills and soft skills required of hospitality professionals. Housekeeping Operations Lec Lab. This unit deals with the information related to different qualities required in front office personnel. Be Familiar with all Key Terms. For updates on the Coronavirus and Cares Act FAQ, please visit lackawanna.edu/coronavirus. A. Be Familiar with all Key Terms. This includes prohibiting discrimination against pregnant and parenting students. To withdraw officially from a course or from the College, a student must obtain the proper withdrawal form from the Student Affairs Office or from your Center Director, complete this form and submit it to the Registrar's Office before the final day for withdrawal without academic penalty as indicated on the College calendar. To identify the positions and job descriptions of each member of the front office staff of the hotel. Front Office Operations Class 11 Syllabus - CBSEsyllabus.in Front Office Operations Class 11 Syllabus The Hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line and additional fields within the tourism industry. Few of these operations include − Interacting with the guests to handle request for an accommodation. Skirts may be no shorter than 3 inches above the knee. Explain what goals and actions are necessary to be an effective first and last link to the guest in the hotel sector of the hospitality industry. Know Account Fundamentals, Accounts, Folios, Point of Sale, Ledgers, Automated Recordkeeping Systems, Account Maintenance, Cash Banks, Audit Controls and Settlement of Accounts. Flip-flops, slippers, sneakers, sandals and open toed shoes for example are not permitted to be in the classroom, Jewelry must be limited to rings, earrings, watches, bracelets and necklaces appropriate in a business style setting. Test including Chapter 3 Key terms as well as material on Chapters 1, 2, and 3. Only nude or flesh colored gauge style earrings are permitted, No see through, sheer or overly tight fitting clothing is permitted, Hair must be of a color that occurs in nature, Work with a positive attitude and a teachable spirit with respect given to the tools and equipment of our trade, Adhere to a strict code of ethical behavior or business practices with respect always for our customers and co-workers, To embrace and regard all races, religions, ages, ability levels and sexual orientation with equal respect and to speak and act in a way without prejudice or bias, To treat peers, teachers, administrators, visitors and guest with courtesy and respect. Attendance is tracked by instructors, so be sure to log on and adhere to the following scale: A student has the privilege of withdrawing from any courses or from the College itself without academic penalty up to and including the final date for withdrawal indicated on the College calendar. Feel free to ask any question related to Front Office Operations in the comment section below. CBSE Class 10 Syllabus PDF For All Subjects, Know Everything about  CBSE Class 10 Exam 2019, Black Friday Sale 2019 | Grab Kopykitab’s Deals Up To 90% Off, Southern Railway Recruitment 2019 For 3529 Apprentice Posts | Last Date December 31, 2019. Rubber Processing (NC II) 320 hours 22. Quiz on Chapter 10 Key Terms . Page 250 Questions. A study of the flow of activities and functions in today's lodging operation. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. 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