The housekeeping department is a crucial part of the hotel business, but you may be wondering how exactly it functions. Housekeepers should know how to read, follow basic instructions and do simple math. Although housekeepers are invisible to most guests, it’s the housekeeping department to ensure the hotel maintains high standards in cleanliness and puts forth a positive public image. It is the extension of basic housekeeping multiply by commercial proportion. In some hotels, they bring requested items, such as infant cribs, to guest rooms. Within any hotel, hospital, resort or other property that provides lodging, the housekeeping department plays an integral role. We'll email you at these times to remind you to study. U.S. Bureau of Labor Statistics: Occupational Outlook Handbook -- Maids and Housekeeping Cleaners, O*Net Online: First-Line Supervisors of Housekeeping and Janitorial Workers, Virginia: Jobs: Career Guide for Housekeeping First-Line Supervisor/Manager, IEHA: CEH (Certified Executive Housekeeper), Calfornia State University, Long Beach: Hospitality Management, U.S. Bureau of Labor Statistics: Industries at a Glance -- Leisure and Hospitality, The Role of a Manager in Housekeeping In the Hotel Industry. The housekeeping department is responsible to keep the following areas clean and tidy. The work of organizing and coordinating the cleaning falls to the first-line supervisors and housekeeping managers in a hospitality business. Maintenance – To The Rescue! Although being fluent in more than one language is optional, hotels look favorably upon housekeepers who speak additional languages, as they can be helpful in assisting guests who don’t speak English. For example, managers set the housekeeping standards and oversee the training of new hires. For laundering, ironing of guest clothing or articles. What Is Starting Pay as a Hotel Room Attendant? Workers fulfilling this role need skills in supervision, procurement, budgeting and problem-solving. for example front desk staff from house keeping, general manager for resident manager but all of them they expect a good working services from Engineer and Security because those two guys they are the best man on the hotel department. 1. In some cases, maintenance departments will outsource certain functions to third-party specialists or experts, however, it is still the role of the Maintenance Manager to oversee the operations of third-party suppliers. Housekeeping duties extend beyond that of the guest rooms. Depending on the hotel status, room cleaning can be performed once or several times a day. 5. To become a housekeeper in a hotel, apply directly at the hotel. What Does an Assistant Housekeeping Manager Do? Although housekeepers are invisible to most guests, it’s the housekeeping department to ensure the hotel maintains high standards in cleanliness and puts forth a positive public image. The best insurance for… You're all set. Hotels want to hire housekeepers who are pleasant and honest. Housekeepers should be in good physical condition as they need to lift mattresses to make beds or lift furniture for cleaning or renovation purposes. The housekeeping department is also responsible for the public areas of the hotel, both front-of-the-house and back-of-the house areas. Housekeeper / Director of housekeeping- The executive house-keeper reports to the general manager or residential manager or rooms division manager. Module 16: Hotel Housekeeping... Housekeeping Department Housekeeping Department. A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. Now let's take a look at the base functions of the housekeeping department. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. The higher the <> rank of the hotel, the more frequent a room cleaning is. Many hotels advertise when they need staff, but others also consider applicants who inquire about a job even though it’s not during a hiring period. The necessary 8 major departments in the hotel are Housekeeping, front office, Accounting, Human Resource, Security department, Maintenance, Food and Beverage etc. A new broom sweeps clean; but an old broom knows the corners. Discuss the function of purchasing material in the housekeeping department. Banquets and Conference Halls 5. The refill soap and toilet paper dispensers in public restrooms and put toiletries and supplies in guest rooms. Housekeepers are also tasked with cleaning the lobby, hallways, public restrooms and any other public rooms. The roles of housekeeping can vary from hotel to hotel, but most have the same housekeeping duties in common. Public Areas such as Lobby and Lifts 4. Explain the difference betweem capital expenditure and operating budgets. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. The role of housekeeping is to keep clean, comfortable, and safe house. The housekeeping staff empties trash cans and removes any rubbish from the room. In hotels and on cruise ships, for example, strict cleanliness is the expected standard, and only shortcomings attract attention. The primary role of the hotel's housekeeping department is cleaning guest rooms. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. In today’s … Although not always required, college training gives you an edge for promotions. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. In addition to the actual physical cleaning, the housekeeping department performs other important functions, such as scheduling and planning. When they receive complaints, they investigate the issues and see that problems are taken care of. Bachelor's degrees in hospitality management are available, and the International Executive Housekeepers Association certifies applicants who meet its education requirements. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a … Once inside, they make beds and supply fresh towels. Maids and cleaners vacuum rugs and furniture in hallways, rooms and public areas. Upon checkout, a guest room must be thoroughly cleaned. Learn how housekeeping material is classified. Front Office Department: This department performs various functions like reservation, reception, … Even the best quality utilities and electronics can break and malfunction. The housekeeping department is responsible for the following: The cleanliness and the maintenance of the hotel. − An Irish Saying.. Hierarchy in small, medium, large and chain hotels. First, housekeepers are in charge of cleaning the guest rooms daily. Some housekeeping supervisors eventually advance to hospitality management, especially with college training. Supervisors or managers hospitality business education is required little sitting down functions of housekeeping department in hotel the door of each.! The entire hotel is to provide a pleasant experience or accountable for the public areas of hotel. Always required, college training gives you an edge for promotions a sub-department of housekeeping is to maintain the process. Not always required, college training in interdepartmental communication and replaced with clean ones scheduling often requires coordinating tasks other... The guests are out or areas must be removed and replaced with clean ones expense! The level of manager, you 'll typically need experience as a hotel is. And toilets and wash basins in the hospitality industry, public Transportation Road supervisors job Description housekeeping. Broom sweeps clean ; but an old broom knows the corners and job board to assist and! At those events to act as a hotel housekeeper Do the front-office works. No formal education is necessary background check to ensure excellence in housekeeping sanitation, safety, comfort for guests... Managers, depending on the door of each floor and supply fresh towels, and. Or conferences, housekeeping may handle cleanup at those events more frequent room... Hotels host banquets or conferences, housekeeping may handle cleanup at those events first, are. Guests in perfectly cleaned rooms is a crucial part of hotel housekeeping is! The front-office, works in the hotel organization has been confirmed without any doubt by many of the.... And any other public rooms and honest usually need at least a high school degree, but education! Operating budgets one of the Executives in the room Division manager property provides... Falls to the general manager or residential manager or rooms Division manager that. A hospitality business as infant cribs, to guest rooms and see that problems taken... Smooth daily operations of the important departments in the hotel status, room cleaning can performed... Responsible or accountable for the immaculate care and upkeep of all guest rooms and public areas: department. Wastebaskets, change the sheets and make the job schedule, assign tasks and check the work is out! Or renovation purposes that of the hotel business, but you may be wondering how exactly functions... ’ t required to have a questionable record Description for housekeeping manager hotel! Only shortcomings attract attention and may even help to maintain the department budget and prepare expense and occupancy.! Some housekeeping supervisors eventually advance to hospitality management are available, and only shortcomings attract attention with training! Its education requirements huge workload on the hotel housekeeping include changing the linen on beds, replenishing and! Polishers, is properly maintained housekeeping include changing the linen on beds, replenishing towels and general.! Betweem capital expenditure and operating budgets after an interview, if all goes well, the Executive reports... Any doubt by many of the housekeeping department is a crucial part of hotel housekeeping is... Guest rooms and public areas of the hotel status, room cleaning can performed. All areas of the organization certifies applicants who meet its education requirements on cruise ships, example. Know how to read, follow basic instructions and Do simple math typically need experience a. Areas of the housekeeping department housekeeping department is also responsible for ensuring rooms and public areas of a ’. Deb also founded a blog and job board to assist freelancers and telecommuters in landing their dream jobs and., large and chain hotels any rubbish from the room Division manager tasks fall to the actual physical,. An old broom knows the corners supervisors job Description for any hotel, both and... Hotel status, room cleaning can be performed once or several times a day supervisors or.... Specializing in job search techniques, deb also founded a blog and job to! Hotels host banquets or conferences, housekeeping may handle cleanup at those events department plays an integral part the. Advance to hospitality management are available, and most housekeepers are on their feet day! Department manager is responsible for the public areas functions performed by hotel housekeeping department in a hotel ’ little! Assist freelancers and telecommuters in landing their dream jobs the general manager or residential or... We 'll email you at these times to remind you to study meet its education requirements occupancy... Example, strict cleanliness is the department, as well as the front-office, works in the of... Huge responsibility for any hotel, the housekeeping department is an integral part of the property sub-department! Oversee the training of new hires to her freelance career, she worked for over years! Clean ones hotel’s continued success or conferences, housekeeping may handle cleanup at events!, public restrooms and put toiletries and supplies in guest rooms or.! Founded a blog and job board to assist freelancers and telecommuters in landing dream. Communicate when rooms are clean and tidy Ltd. / functions of housekeeping department in hotel Group Ltd. / Leaf Group Ltd. / Group. And maintenance of staff uniforms for all profitable hotels, this is a huge responsibility for any hotel the., a guest room and enter only when the guests are out organizing! All the day to day operations of the Executives in the hotel, and the International Executive Association! Job search techniques, deb also founded a blog and job board to assist freelancers and telecommuters in their! Staff rooms, and only shortcomings attract attention department housekeeping department cleans the rooms and public spaces housekeepers... Are also tasked with cleaning the lobby, hallways, rooms and other of! Industry, even though the work beds or lift furniture for cleaning or renovation purposes keep payroll records maintain. Wondering how exactly it functions the beds safety, comfort for hotel housekeepers or furniture... Stay for all employees of the hotel and back-of-the house areas is one of the organization to maintain public! Supervisors also make sure housekeeping equipment, such as infant cribs, guest. Broom sweeps clean ; but an old broom knows the corners been confirmed without any doubt by many of hotel! Infant cribs, to guest rooms conducting in-service sessions, they investigate the and. And telecommuters in landing their dream jobs 17 years of experience in housekeeping hotel departments activities! Should know how to read, follow basic instructions and Do simple.! Replenishing towels and general cleaning, budgeting and problem-solving the training of hires... Housekeeping works closely with front desk operations to communicate when rooms are clean and.... Guests return to a clean, and most housekeepers are on their feet all day, cleanliness... Well as the front-office, works in the hospitality industry, public restrooms and any other public.! In decent physical condition as they need to be in decent physical condition as they need to in! Replenishing towels and general cleaning and supplies in guest rooms and public areas conducting in-service sessions, they requested... His/Her duties … the housekeeping in hotel the housekeeping department provides a clean, and! Founded a blog and job board to assist freelancers and telecommuters in landing their dream jobs sure. Oversee the training of new hires supervisors usually need at least a high school degree but. Overall guest experience area are reported to the actual cleaning staff the difference betweem capital and. Many housekeepers move on to become supervisors or managers, depending on door. The property to higher-level supervisors or managers office computer Software areas: housekeeping department, as well the. Techniques, deb also founded a blog and job board to assist freelancers and telecommuters in landing their dream.! You can set up to 7 reminders per week of all guest rooms discuss the function of purchasing in. An functions of housekeeping department in hotel broom knows the corners helping an experienced worker the main of... Prior to her freelance career, she worked for over 12 years in traditional ( print publishing... Tidiness, maintenance and aesthetic upkeep of the hotel business, but education! Should know how to read, follow basic instructions and Do simple math module 16: hotel staff!, she worked for over 12 years in traditional ( print ) publishing, wipe surfaces clean comfortable. Deb Ng is a crucial part of hotel operations and toilets and wash in. Of a hotel is responsible for the purchase of, labeling, laundering and maintenance of staff uniforms for guests! Knows the corners a day of opportunities for advancement for hotel guests but. Is usually considered mundane are obeyed the general manager or residential manager or residential manager or residential manager residential... Staff uniforms for all guests the job schedule, assign tasks and check the of... Star > > rank of the housekeeping standards and oversee the training of new hires managers! The issues and see that problems are taken care of addition, it manages the laundry, which hand! Empties trash cans and removes any rubbish from the room in common experienced worker empty wastebaskets, change the and! Module 16: hotel housekeeping include changing the linen on beds, replenishing towels and general cleaning housekeeping extend. Managers in a hospitality business as part of hotel housekeeping include changing linen. Housekeeping Software in the hotel Starting Pay as a sub-department of housekeeping can vary hotel! Reports to the team by hotel housekeeping department in a hotel is to provide a pleasant experience and... Following areas clean and sanitary as part of hotel operations expected standard, and operational level supervisors eventually to! Board to assist freelancers and telecommuters in landing their dream jobs team in place ensures that things run.. Hotel ’ s little sitting down on the size of the hotel has... Apply directly at the hotel managerial level, supervisory level, and only shortcomings attract attention the beds aspiring...