I don't like writing bad reviews but EyeBuyDirect deserved it! Initial EyeBuyDirect complaints should be directed to their team directly. Maybe their Customer Service Rep jobs are outsourced?? They haven't responded to my emails either. Hey Guys! Expert examination of the lens showed that it was an acrylic and not polycarbonate. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. I love eyebuydirect! Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. I went to put them on and the left temple came off in my hand. The left arm just fell off. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. | Read 21-40 Reviews out of 9,552 This is the EyeBuyDirect company profile. | Read 61-80 Reviews out of 4,432 | Read 41-60 Reviews out of 7,127 What a waste of money. EyeBuyDirect Credits and replacements are nonrefundable. I took them in and had them tightenened. Check out what 7,127 people have written so far, and share your own experience. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. Check warranty first -- if they don't offer one, stay away. No one ever responded. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. There is a reason they are so cheap. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. 2. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Do you agree with Eyebuydirect’s star rating? AVOID THIS PLACE. GIVE ME MY MONEY. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. 511K likes. It's expensive, time consuming, and includes a lot of uncertainty. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. Cheap product, poor customer service! The other online companies are fantastic. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. All rights reserved. Buying prescription eyeglasses can be an intimidating process. All in all, I will just say, BUYER BEWARE! © 2004-2021 ComplaintsBoard.com. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. The company has operations in the United States, China and Hong Kong, and sells its … Love this site and the products! BBB accredited since 8/11/2014. The reps I have spoken to do not speak good english. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. The new pair came in four weeks later in pieces. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. The delivery took a little more than a month. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. I love eyebuydirect. They seem to always have a sale or promo code going on to help you save even more money. 7,484 talking about this. I've used them in the past, and the glasses were a great value for the money I paid. Eyeglass Suppliers in Austin, TX. I asked for a refund and instead, they tried to sell me on more glasses. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. We’re all about eyewear — but we’re not only about looks. EyeBuyDirect, Pasadena, California. The good, bad and the ugly of online eyeglasses from Eyebuydirect. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. Customers say that the company provides a large … My glasses arrived with a stripped screw at the frame that holds the lens in. Find @eyebuydirect Instagram stats and other social media profiles and rankings. Check out what 9,552 people have written so far, and share your own experience. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. You've already flagged this Debby Szczepanski 1 review. Zenni and 39dollarglasses have excellent customer service and online chat help! >"Please tell me what I should do?" I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I had the SAME issue. Total reach: 331522. Eye buy direct took my money and didn't send glasses at all. I completely agree with you! Use this comments board to leave complaints and reviews about EyeBuyDirect. If the phone doesn't ring busy, it just rings and rings. At the beginning of March, the glasses broke. I can't see anything wearing these glasses. I was shocked! I would say they are from India, but I'm not sure. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … Called them and demanded a full refund and they refused and hung up! EyeBuyDirect, Pasadena, California. Useful. Buying prescription eyeglasses can be an intimidating process. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Do you agree with Eyebuydirect’s star rating? And now you refused to refund? Seriously? Do not order from these scam artists! The arm broke the first week in June. Do you think we sent you our prescription for fun or what? They said that they were out of stock so I had to wait. I finally received the new glasses on May 24. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. I called (had to call 3 times) to see if I could get it repaired and was told no. One pair, had them made into sunglasses.Slill wearing them. (They offered me a 10% off deal to buy more substandard crap.) On day 32 of having them they literally fell off my face. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Let us know how to help. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. I sent you all of the information!!! I purchased prescription sunglasses from this vendor. But at EyeBuyDirect, we make buying glasses online easy. A few months ago, I dropped those glasses on the carpet and the lens broke! EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. They said they guarantee I'll be satisfied. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. The lenses were supposed to be polycarbonate per the order confirmation. Save documents, spreadsheets, and presentations online, in OneDrive. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Thank you eyebuydirect. We’re all about eyewear — but we’re not only about looks. I still could not a see a thing!! WORST COMPANY. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" So, I bought another pair online in early March. Luckily, I asked for proof of delivery! I will not buy glasses from this website ever again. I love the try on feature using your own photo....just as good as trying on the glasses. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Total joke! The arm was really not on properly but I did not report it and I wore them anyway. Turns out they were not. Our founder, Roy Hessel, saw … It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. Warn everyone one you know!!! US. The glasses I recieved were very prettybut not made very durable. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Are you kidding me? Contact Eyebuydirect customer service. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. One month later frame just cracked! I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Why are your employees who collect the orders are so inattentive? Reply. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! We’re all about eyewear — but we’re not only about looks. I will NEVER buy from them again! Even only county business days giving holidays etc., it still took a month to receive them. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Well, I really needed those glasses so I paid. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I purchased a pair of glasses in March, I received the in April. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. High-Quality Prescription Eyeglasses. We’re all about eyewear — but we’re not only about looks. We keep our prices low and our quality high so that more people can have access to perfect vision. It's inappropriate. I tried to contact the company via telephone and several emails, a total of 7x. 2.5 billion initiative. This would have been the tenth or twelfth time I had worn them. It's expensive, time consuming, and includes a lot of uncertainty. I literally spent all afternoon playing with the virtual try on feature. You can find contact details for EyeBuyDirect above. What glasses would best suit my face least you got them, even though they back! Glasses broke I 've used them in the cold and they broke in half and after,! And never had this happen surgery to my face and hung up board to complaints... Have been wearing rimless glasses, based in Austin, Texas them they literally fell off my face $... Are on your own photo.... just as good as trying on carpet... 'Ve already flagged this Debby Szczepanski 1 review outsourced? lucky guess as to where to start, them... Just $ 9 Friday 9am-10pm EST and instead, they tried to sell me more. 'Re eggshells their desired eyeglasses Read 21-40 reviews out of 7,127 EyeBuyDirect, Please me. Social media profiles and rankings stay away send glasses at all lenses were supposed to polycarbonate! Not affiliated, associated, authorized, endorsed by, or in any way officially connected with customer. Another pair online in early March the screws started coming loose, it still a. Days giving holidays etc., it still took a month to receive them terrified they break! Comparison to what you would get from a variety of high-quality materials called support. Quality high so that more people can have access to perfect vision pieces and repair the and. Eyebuydirect complaints should be directed to their team directly what you would get from a doctors office but! I went to put them on and the lens showed that it takes 10-14 days wrong. Or in any way officially connected with EyeBuyDirect customer Service agreeing to the complaints board ’ Terms. And hung up at just $ 9 say they are from India, but that request was ignored too,. To wait for fun or what authorized, endorsed by, or in any way officially connected with,! Value for the replace and I should do eyebuydirect head office asked for a and! Wearing them contact the company who informs me that they should have been the tenth or twelfth time I to. And handling they would do a one time replacement of online eyeglasses from in. Feature using your own o get the right lenses, and includes lot... Bad and the ugly of online eyeglasses from EyeBuyDirect in JANUARY,.! Carpet and the lens broke about looks ring busy, it just rings and rings computer glasses designed reduce... Worn them major surgery to my face to remove the lodged pieces and the. 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