We even took the time to set them up with our Alexa for voice control. Seriously, call the number. In addition, they both have a 3-year warranty. If your Ecobee was recently installed, it’s possible that the … What ecobee will do ? A subreddit for ecobee and all their smart home products. Assuming that I do NOT have a heat pump, and just a normal electric HOT AIR combo system... IS THERE ANY WAY BOTH THE HEAT and AC CAN RUN AT THE SAME TIME? I tried resetting the Ecobee completely to no avail. Tried to do the wiring a few different ways. Both are controlled via an Ecobee 3. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). You can adjust the O/B reversing valve by going into MAIN MENU > SETTINGS > INSTALLATION SETTINGS > EQUIPMENT > HEAT PUMP > O/B REVERSING VALVE and switching from your current setting to the opposite. A/C and Heater are coming on at the same time when only heat is requested - I think I have my PEK wired wrong So when we first got the ecobee, we had a battery powered thermostat, so I had to use the Power Extender Kit. Goodman heatpump/ac unit Goodman air handler/furnace What could be the cause of the heat strips coming on with the AC? Heater and AC running at the same time. The both save 23% annually on cooling and heating! Cookies help us deliver our Services. Sometimes we had no heat, other times we had no AC. The problem is that the furnace can't be heating when the heat pump is running. What Are The Differences Between The Ecobee3 vs Ecobee4? As the temperature in your home reaches the Aux Heat Stage 2 Temperature Delta value, the ecobee will downgrade from stage 2 back to stage 1 to finish heating your home. The ecobee will run the second stage of your aux heat if the current temperature is greater than the value designated in the Aux Heat Stage 2 Temperature Delta setting. I've replaced the control board and sequencer in the air handler. Rechecked the wiring a few times. My thermostat can be configured to allow the heat pump and heat strips to run simultaneously, or to turn off the heat pump when the heat strips are running. If there are splice points on the R, G, Y, and W wires coming from the … Pictures below. Here is what the fix was: Change your setting for where you want to run the fan from Furnace to HVAC then it knows to run from whatever system is running. I'm no expert but I'm pretty sure that isn't supposed to happen. My question is, which is the better approach? 2. So if the thermostat controls the fan during a call for heat, then energizing G will also energize Y. replaced thermostat, and board in furnace seemed to fix problem but it - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Furnace is running a/c and heat at same time. I double checked wiring and it is all as I left it. What ecobee will do? The heat strips are located downstream of the coil. I was having the same issue. Under my old system with a nest my heat was running on average about 4-5 hours a day. Same question about cooling ? But i am starting to see some savings already. Press J to jump to the feed. This type of system can be difficult to set up without a tech on location. Was able to get the ecobee to power on and connect to WiFi but heat and ac kept coming on at the same time. Why don't you call our support team? Then both the heat pump and the AUX heat run at the same time until the system catches up. The outdoor fan runs when in cooling mode and in heating mode during mild outdoor temperatures. In this case, there will usually be a brief delay before the fan engages after a heating cycle is initiated. To Set Thermostat to Auto Mode. Is it going to run ERV and FAN for 20min or (if ecobee is in heating mode) it will run heat for 20min ? www.houseinspects.com Any ideas what I should try? Now I keep on getting alerts that the Aux heat is running. A smart thermostat ($93 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. I have a Tram HVAC if that matters. Hello, I have a heat pump with electric heat strip auxiliary heat. A subreddit for ecobee and all their smart home products. Obviously my wires are wrong. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. I felt the air coming out of the register and it was warm. There was a period where the elements would be HOT even though the unit was NOT calling for heat. A great way to do that is to look at your usage habits when it comes to heating and cooling your house. So I checked on the A/C and it was running. Hello, I have a Trane dual fuel split system that was installed 6 years ago Last winter I began to notice problems - the furnace would start running well above the set crossover point of 40 degrees (outside) and would sometimes run constantly until I turned the system off at the thermostat. By using our Services or clicking I agree, you agree to our use of cookies. This fixed my issue and all is good now. Dallas Home Inspection, Greg House TREC #9986, finds new thermostats causing a/c and heating systems to run at the same time. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Asked ecobee if they had a local tech and they don't for my area. Let complicate things. This is the recommended setting to keep your heat pump from running at the same time as your gas furnace backup heat to maintain comfort at lower temperatures. New comments cannot be posted and votes cannot be cast. You'll get a solution a heck of a lot faster than posting to Reddit. If the valve is energized on the wrong setting, you'll receive heat when calling for air conditioning and you'll receive air conditioning when calling for heat. Obviously your Y and G conductors are jumped somewhere. After the installation portion, all of the thermostats seemed to run fine for a couple of days with no hitches whatsoever. Consider the following: If you are using the Power Extender Kit (PEK), ensure that the PEK is installed before any wiring splice points at the furnace. I wired it up myself, and it worked great that winter - heat came on when you wanted it to. With the AC i was averaging about 10 hours a day and my electric bill averaged about $150 a … Then came summer, and we wanted A/C - the ecobee would request A/C, it would think it was working, the fan would be on, but the A/C wouldn't actually turn on. I've replaced the thermostat. So when we first got the ecobee, we had a battery powered thermostat, so I had to use the Power Extender Kit. Your Ecobee is fine, unless your Ecobee is programmed wrong or wired up wrong and makes both furnace and AC run at the same time. (Note: when doing my humidifier work, I never touched the Ecobee wiring). Rechecked the wiring a few times. Now we're back to winter, and with the new wiring we did to get the A/C working (can't remember exactly what we did), it's made it so that when we request heat (and only heat), both the heater and the A/C turn on - the A/C unit outside turns on and you can see its fan spinning. With my Ecobee and a new system i am seeing it running about 2-3 hours a day. I just turned the A/C on for the first time this year and I noticed that my house was not cooling. … Maybe my furnace wiring diagram will help too, I don't know: Can anyone see any obvious mistakes I've made? Ecobee support was … Wall Thermo Thermo2 Outside AC unit running while heat is on Hey guys, thought I'd give this community a shot before I call an HVAC guy out or return the unit. Next I checked on the furnace, it was also running. The temperature of the air, whether hot or cold, depends on the equipment. Set to HVAC: By choosing this option, your ecobee will relinquish control of the fan to the furnace during heating cycles. In addition, the Ecobee 4 can also make use of the Ecobee multiple zones feature and the Ecobee multiple sensor options. New comments cannot be posted and votes cannot be cast. Furnace was running for 10 min in heating mode. Press question mark to learn the rest of the keyboard shortcuts. Here is what the fix was: Change your setting for where you want to run the fan from Furnace to HVAC then it knows to run from whatever system is running. The wiring appears to be correct, but there's a chance I may be missing something simple. Ecobee Thermostat Problems Began Let’s take a look at the top reasons for failures, and some details on how to fix each problem. Press question mark to learn the rest of the keyboard shortcuts. If you notice that your auxiliary heat seems to be coming on too frequently or you get an alert that says “auxiliary heat running too long,” there may be a simple fix that could save you a service call. We have a heat pump and recently installed an ecobee thermostat. I was having the same issue. I wired it up myself, and it worked great that winter - heat came on when you wanted it to. This option is recommended if you have a variable fan speed furnace. By logging into the Ecobee’s web interface, you can view a detailed history of how you’re using your thermostat, like when it turns on and off and how long it’s on for. It does seem to be kicking in frequently instead of normal heat and got an alert that my "Aux Heat was running for more than 180 minutes". In these cases, the thermostat will often reboot on a call for heating or cooling. Is there a problem if both are running at the same time? I looked at the thermostat and it was set to 72, the room temp was 79. The wires coming from the ecobee should connect directly into their respective terminals in the PEK (R, G, Y, W). Press Menu on the main screen. My HVAC contractor just installed a new AC unit and Ultra-aire 120H, with the latter ducted to a dedicated return with the output into the HVAC supply side. This will prevent someone from changing the system mode on your ecobee (switching from heat mode to cool mode and vice versa), as well as adjusting any of the ecobee’s settings—this includes the date and time, preferences (thermostat name, heating and cooling range, hold action, etc. During the set up we ran into a couple of different common issues that weren’t so hard to figure out. Press J to jump to the feed. The also have the same accessory support system. 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